Privacy policy

Last updated: November 7, 2025

Privacy & Data Protection Policy

Last updated: November 7, 2025

At VIVA SOLE, your privacy matters. This policy explains how we collect, use, protect, and store your personal information when you visit our website, make a purchase, or contact us through any channel. By using our website or services, you agree to the practices described below.

1. What Information We Collect

We may collect the following types of personal data:

Identity & Contact Details
Name, email address, phone number, billing and shipping address.

Order & Payment Information
Products purchased, order history, payment method (securely processed by Shopify and trusted payment providers — we do not store full credit card details).

Device & Browsing Information
IP address, browser type, device type, pages viewed, time spent on site, cookies and similar technologies.

Communications
Messages sent to us by email or via customer support.

2. How We Use Your Information

We use your information to:
• Process and deliver orders
• Manage returns, exchanges, and customer service
• Send order confirmations and shipping updates
• Improve website performance and user experience
• Send marketing communications (only if you opt in)
• Prevent fraud and comply with legal requirements

3. Data Protection & Security

Your information is protected through SSL encryption, secure payment gateways, and restricted internal access. Only authorized VIVA SOLE personnel and vetted partners handle your data when necessary.

4. Sharing of Personal Data

We only share information when essential to operate our services, including with:
• Shopify (website hosting and secure checkout)
• Payment processors (Shopify Payments, Stripe, PayPal, etc.)
• Shipping and logistics partners
• Email or analytics service providers

These partners are required to protect your data. We do not sell personal information.

5. Cookies & Tracking

We use cookies to support site functionality, remember your preferences, and analyze traffic. You may disable cookies through your browser settings, though some features may not function fully.

6. Your Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:
• Access your personal information
• Request correction or deletion
• Withdraw consent for marketing
• Request a copy of your data (data portability)

To exercise your rights, email hello@vivasole.us. You may unsubscribe from promotional emails at any time.

7. Data Retention

We retain personal data only as long as necessary for order processing, legal compliance, accounting, or legitimate business needs. After that, data is securely deleted or anonymized.

8. Children’s Privacy

We do not knowingly collect data from individuals under 16. If such information is provided, it will be deleted promptly.

9. International Transfers

Your data may be processed in countries outside your residence, including the United States and Europe. When transferred internationally, we apply safeguards such as Standard Contractual Clauses.

10. Policy Updates

This policy may be updated occasionally to reflect changes in law, technology, or our services. The updated version will always include a revised “Last updated” date.

11. Contact Us

For privacy-related questions or to exercise your rights, contact:
Email: hello@vivasole.us

Address: VIVA SOLE LLC, Miami, Florida – USA